About Return / Refund

Yes, you can, but you need to contact us via email cs@oohhair.com first after you receive the parcel. As you placed the wrong order/you don`t like it, is a return for personal reasons. So we will remove $20 from your refund as a loss of freight and handling fee, and you need to pay for the return shipping fee. please kindly understand that.

We don't have return label, and we only have the return information. If you need to return, please kindly contact us via email cs@oohhair.com first after you receive the parcel. We will send you the return steps and return information according to the condition, then you can try to use the USPS ship back to us.

If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to buyer`s problems (Such as: Don`t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee. And you need to pay for the return shipping fee.

We are not accept the refusal to return without any reasons. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems, such as: place the wrong order/ want to cancel /want to exchange, please feel free to contact us cs@oohhair.com via email before shipping, so that we can help you solve it out timely.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you and pay the return shipping fee; If the returning is due to buyer`s problems (Such as: Don`t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee.

We don't have return label, you can try to use the USPS return for it.

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