About Hair Problems

Regarding tangle, it should be caused by dry hair, please make sure to wash and condition your hair/wig at least once every 2-4 weeks.
Regarding shedding, strictly speaking, it can’t be totally avoid, just like your own hair, please understand.
But with proper care, the shedding would be less to no.
Please refer to below link to get more information about how to care your hair/wig:
https://www.oohhair.com/pages/hair-care-use

Normally when we post the pictures or videos to our social media. It is our hairstylists installed and restyled the wigs. So it looks more gorgeous. Actually it is the same unit used. You are recommend to ask your hairstylist to help you to install.

Normally when we said the length, it is the original length of the hair, not the length after the shape, if you believe it is shorter than the actual length, please kindly try to measure it while pulling straight from the top to the tip. Then you can see its true length. And most of our hair products is about 1 inch longer than we described it.

It is the smell from the factory or the package box, not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which is healthy and good quality can use a long time. So please don`t worry about that. We would try to minimize fragrance as well.

For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, mostly the color is natural color. And natural color is not jet black shows. Sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because when we collect from donor, it exist there. It doesn't effect usage, so please don`t worry about that. If you don't like it brown/white, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, and good quality to use longer time. It can be dyed and bleached well, which can be used over 1-2 years with good protection.

For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, so it may have a little split ends/have little short hair inside. This is actually insist in human hair, but not much doesn't effect usage. You can try to use scissors to cut a little end, and then do some hair care, it will be nice again. This hair is very healthy, and good quality to use longer time. It can be dyed and bleached well, which can be used over 1-2 years with good protection.

For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which can use for a long time. Normally when we wash the hair, the style may be a little change, it is normal for the human hair. It will be nice again with the shape of flat iron after drying. To get more information about hair care, please refer to: https://www.oohhair.com/pages/hair-care-use

Every order will go through Strict quality inspection. If you find that the wig comes without combs, it maybe get lost during the long transit. For the condition, please kindly contact us via email cs@oohhair.com after the item received, so that we can help you solve it immediately.

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